How Hoteliums.com handles website, hotel, staff, booking, and guest data.

Last updated: 3 August 2026

1. Who We Are

Hoteliums.com is a smart hotel management SaaS solution developed and operated under NeoBizWorld Sdn. Bhd., Malaysia. You can contact us at info@hoteliums.com.

2. Information We Collect

We may collect business contact details, demo request details, hotel profile information, user account information, support messages, technical logs, device information, and usage data from our website and software.

When a hotel uses Hoteliums.com as a PMS, channel manager, booking engine, or guest service platform, the hotel may enter or connect guest names, reservation details, check-in and check-out dates, room preferences, contact details, stay history, service requests, payment status references, invoices, staff tasks, housekeeping records, and operational notes.

3. How We Use Information

We use information to provide demos, respond to enquiries, operate hotel management features, manage reservations and room status, support housekeeping and staff workflows, enable guest services, improve platform performance, maintain security, troubleshoot issues, and communicate important service updates.

4. PMS, Channel Manager, and Booking Engine Data

Hoteliums.com may process reservation and availability data that hotels choose to connect with online travel agencies, booking channels, payment providers, accounting tools, messaging services, or other hotel systems. Integration data is used to deliver the connected function requested by the hotel, such as updating availability, synchronizing booking details, supporting direct bookings, or helping teams manage guest stays.

5. Legal Basis and Hotel Responsibility

Hotels are normally responsible for the guest and staff information they enter into the platform. Hoteliums.com processes that information to provide the contracted software and support services. Hotels should ensure they have the right notices, permissions, and lawful basis required for collecting guest, staff, and booking information in their own operations.

6. Sharing Information

We do not sell personal information. We may share limited information with trusted service providers that help us host, secure, support, communicate, analyze, or operate the platform. We may also share information when required by law, to protect our rights, or to complete an integration requested by the hotel.

7. Cookies and Analytics

Our website and software may use cookies or similar technologies to keep sessions secure, remember preferences, understand page performance, and improve user experience. You can control cookies through your browser settings, although some software functions may require essential cookies.

8. Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No internet-based service can guarantee absolute security, but we work to keep hotel operational data protected and access controlled.

9. Data Retention

We keep information for as long as needed to provide the website, software, support, security, compliance, and business record purposes described in this policy. Customer account and hotel operational data may be retained according to the hotel subscription, support requirements, and applicable legal obligations.

10. International Processing

Hoteliums.com supports hotels in Malaysia, Saudi Arabia, and international markets. Information may be processed in countries where our service providers or infrastructure operate, using safeguards appropriate for the type of data and service.

11. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal information. Guests should usually contact the hotel directly for reservation or stay-related privacy requests, because the hotel controls that guest relationship. You may also contact Hoteliums.com at info@hoteliums.com.

12. Updates to This Policy

We may update this Privacy Policy when our services, integrations, legal requirements, or operating practices change. The latest version will be posted on this page with the updated date.